Updated on : 26th May 2025

Salteen Foods – Taste of Tradition, Delivered with Love

1. What products do you offer?

We offer a curated range of traditional Indian snacks including:

  • Papad (Urad, Moong, Rice, Aloo & more)
  • Achar (Pickles) – Mango, Lemon, Mix & more
  • Namkeen – Ratlami Sev, Alu Bhujia, Moong Dal, Banana Chips, etc.

All our products are freshly made, authentic, and home-style.

2. Do you deliver all over India?

Yes! We deliver pan India using trusted courier partners like Shree Anjani Courier, India Speed Post, and Shiprocket.

3. What are the shipping charges?

  • Free shipping on orders above ₹399
  • ₹45 shipping charge on orders below ₹399
  • International shipping is ₹650 per 2 kg slab

4. Do you ship internationally?

Yes! We ship to selected countries. International shipping charges apply. Kindly contact us on WhatsApp at +91-8108698794 for more details.

5. When will I receive my order?

  • Domestic orders: 3–7 business days after dispatch
  • International orders: 7–21 days depending on location and customs

6. What payment options are available?

We use Razorpay for safe and secure payments. You can pay via:

  • Credit/Debit Cards
  • UPI (Google Pay, PhonePe, etc.)
  • Net Banking
  • Wallets (Paytm, Mobikwik, etc.)

7. Can I cancel my order?

Yes, but only before it is dispatched. Once shipped, cancellation is not possible. Please email us or message on WhatsApp as soon as possible.

8. What if I receive a damaged or wrong product?

We’re sorry if that happens! Please contact us within 48 hours with photos and an unboxing video. We’ll quickly arrange a refund or replacement.

9. Are returns accepted?

As we sell food items, returns are not accepted unless:

  • The product is damaged
  • You received the wrong item

10. How can I track my order?

You will receive a tracking link via email and/or WhatsApp once your order is shipped.

11. How do I contact customer support?

We’re happy to help!